Delivery and Returns

Delivery 

Just like your skin, your skincare products are precious so we take the utmost care to delivery them promptly and meticulously. 

Postage within Australia          

• Free Shipping for orders over the value of $125
  
• For orders under $125, we have a flat $15 fee including GST
• Australia Post Express to remote or out of zone areas at a flat $15 fee

International Postage (countries outside Australia)

• International parcels are sent by Australia Post as a preference
• Prices vary depending on weight and destination
• Please contact our office by email info@drncskin.com or telephone 1800 814 669 for further information regarding your delivery.

Returns

Your satisfaction is important to us. If you experience any issues with your purchase, please contact us at info@drncskin.com or call 1800 814 669. 

Majority of our products are available as samples and returns for skincare products are non-refundable. Certain returns may be assessed on a case-by case basis and only if the product is unused. We always strive to ensure that you are happy with your purchase, but if you are unsure about a product prior to purchasing, we recommend trying the drNC Sample Pack to experience the formulations before committing to a full-size product. The Sample Pack is redeemable off your next purchase*.

We must be notified of any returns within seven (7) days.

If there is a postage or handling issue upon receiving your order please notify us within seven (7) days from receipt of delivery.

Terms and conditions of Sample Pack purchase: 

Purchase of the sample pack is non-refundable based on personal preference. If in the case of an adverse reaction please contact our team at info@drncskin.com or telephone 1800 814 669. 

How to make a return on unused products:  

To return an eligible unused product, please follow the steps below:

• Include a copy of your invoice with the returned unused item.
• The product must be unused and in its original condition.
• The return must be made within seven (7) days after receipt of the product.
• Please retain your postal or courier receipt when returning any goods. You or we may need to follow this up.

Once received, returns will be processed within 5 - 7 business days of receipt and a refund will be issued to the original form of payment.

All returns are subject to management discretion.

Please note, we will respond to all email enquiries within 7 business days.

Send returns to:

Telephone: 1800 814 669